Index
| A | B | C | D | E | F | G | H | I | J |
| K | L | M | N | O | P | Q | R | S | T |
| U | V | W | X | Y | Z | 123 |
A
B
C
| Campaign | In VICIdial, a "campaign" refers to a set of parameters and settings that define how outbound or inbound calls are handled within the call center software. |
| Callback | In VICIdial, a callback refers to a feature that allows the system to automatically schedule a call back to a contact at a specified time and date. This feature is commonly used in call centers to manage outbound calls more efficiently. |
| CID | "Caller Identification" or "Caller ID" |
| "Closer" campaign | In VICIdial, a "closer campaign" refers to a specific type of outbound calling campaign where the primary objective is to finalize or "close" deals or sales. |
D
| DID | Direct Inward Dialling It is a service offered by telephone companies that allows an organization to allocate multiple phone numbers to a single physical phone line or a group of lines. Each of these phone numbers can be used to directly reach an individual within the organization, such as an employee or a specific department, without going through a receptionist or a central switchboard. |
| DISPO | In VICIdial, DISPO is an abbreviation for Disposition. It refers to the outcome or status of a call after it has been completed. |
E
F
| FPG | Filter Phone Group A feature in VICIdial typically used for outbound campaigns to control which phone numbers are dialed. It may also be used to filter or 'block' inbound calls for specific DID numbers. |
G
| Gates | In VICIdial, a gate is a point where certain conditions are evaluated before proceeding with the call flow. |
H
I
J
K
L
M
N
O
| OB |
"Outbound"; used in VICIdial |
| OM | Operations Manager |
P
Q
R
S
| SIP | Session Initiation Protocol It is a communications protocol used for signaling and controlling multimedia communication sessions over Internet Protocol (IP) networks. SIP is commonly used in voice and video calls, instant messaging, online gaming, and other real-time communication applications. |
T
| TFN | Toll-Free Number A Toll-Free Number is a telephone number with a distinct three-digit prefix (such as 800, 888, 877, 866, 855, 844, or 833) that allows callers to reach a business or individual without incurring any charges for the call. |
| THS | Transformational Healthcare Services |
| Tunnel | In terms of VPN, a tunnel is a secure connection between a device and a remote network or server. |
U
V
| VICIdial | VICIdial is an open-source contact center software suite that facilitates inbound, outbound, and blended call handling. |
W
X
Y
Z
123
| 1Password | A password management tool that provides users with centralized vaults where account credentials and other sensitive information can be stored and accessed securely using one master password. |
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