Overview

Before an SCC agent can log in to Smarter Call Center's (SCC) VICIdial, their IP needs to be authenticated. This article provides a step-by-step guide to log in to VICIdial.

Audience

• SCC Agents

Procedure

1. Authenticate your IP first by logging in to https://sccs1.smartercallcentersolutions.com:446/valid8.php with your user login and password. A validation message will be displayed once the IP is authenticated.
   
   
   
   
2. Next, click Agent Login to log in to VICIdial (https://sccs1.smartercallcentersolutions.com/vicidial/welcome.php).
   
   
   
   
3. Enter your Phone Login and Phone Password then click Submit. 
   
   
   
   
4. The Campaign Login screen will be displayed. Enter your User Login, User password, and select the campaign from the Campaign dropdown list. Click Submit. 
   
   
   
   
5. You can now start taking or making calls from your VICIdial agent dashboard.