Smarter Call Center

General

• Tracking Billable Work in Zendesk for Ops Team
• Submitting a New User Account Creation Request (SCC)
• Submitting a User Offboarding Request (SCC)

Technical Guides

• VPN Tunnel Installation

VICIDial

• Error: "This site can't be reached" When Accessing VICIdial
• Logging In to VICIdial (SCC)
• Submitting a New Campaign Request (SCC)

Email

• Error: "Incorrect Username and Password" When Logging In to Your SCC.net Email
• Error: "Access Denied or Invalid Form Data" When Logging In/Updating Password in SCC.net
• Changing Your SCC.net Email Password
• Managing Your SCC.net Email Password Expiry Notifications

Order System (SCC)

• Error: "This site can't be reached" When Accessing Order System
• Resolving Customer Details Not Loading In SCC Order System