Overview

When a client requires a campaign to be created, the Account Manager (AM)/Operations Manager (OM) must send a request for a new campaign via Zendesk. This article provides the steps to raise a new campaign request. 

Procedure

1. On the Tollanis Help Center page, click Submit a Request. 
2. Fill up the form with the required details. Include additional information in the Description section or attach documents if applicable.
   Required information:
   
   • Campaign Name
   • CID
   • Routing Setup
   • Agent Gates
   • DID prefix or TFN
   • If via SIP, include the IP
     
     
3. Click Submit.